Organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. This Toolkit, consisting of 28 files, covers organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed information, providing hands-on experience.

This masterfully crafted introduction provides balanced coverage of all the key elements comprising the discipline of OB, in a style that readers will find both informative and interesting.  This includes not only traditional topics such as personality, motivation, and leadership; but also cutting-edge issues such as Change Management, Trust Building, Reward systems, and KPI's for people participating in any group or organizational activity.

This toolkit continues to gain popularity and covers the most relevant topics in organizational behavior today, such as TQM, reengineering, technology, empowerment, declining employee loyalty, virtual and boundaryless organizations, and 360-degree performance appraisals are included. Lively and informative, this masterfully crafted introduction to the field of organizational behavior (OB) condenses the essential elements of the field into a tightly focused presentation. Its concise format makes flexible enough to combine with cases, readings, and experiential materials.

Contents:
Toolkit Introduction - Organizational behaviour and leadership.
Provides a detailed and comprehensive introduction to Organizational Behaviour, Organizational Development and Quality of Work Life.

Focuses on building the right team, team concepts, choosing your teams and specific concepts such as the Virtual Team.  In addition, this presentation covers the ?all you need to know` ten steps of building powerful and influencial teams.

Power, Influence and Persuasion
Focuses on the definitions, arts and ways to work with power, influence and persuasion.  You can identify your own managerial style, or those of your manager.  There is detailed information on power sources and tactics on how you can use them to your advantage.  In addition, this presentation covers tips and ideas on how to deliver a knockout presentation, and ensure you get what you want.  Finally there is specific and detailed information on the ethics of power, influence and persuasion ? to help you manage your working environment.

Managing Change
Focuses on the types and dimensions of changes and the different approaches taken to deal with changes in the workplace.  It helps you identify if your organization is ?change ready` and what to do if it is not.  There is a clear 7 step guide to effectively and efficiently dealing with change and implementation.

Business Relationship Management
Focuses on the ITIL Service Management process of Business Relationship Management.  This process is centered around the alignment of the business with the IT organization, and ensuring that activites take place to ensure a clear line of communication and understanding is present between IT and the customer.

Full list of the 28 included documents and resources:  Below is an itemized list of the supporting documents and resources for easy reference.  You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation.

1. Toolkit Introduction -Organizational behaviour and leadership.
2. Organizational Behaviour and Leadership
3. Organizational Behaviour Survey
4. Top Grading
5. Mapping Responsibilities
6. KPI`s
7. Values, Vision and Mission Statements
8. Rewards Systems
9. Virtual Teams - A New Model
10. Myths & Realities of Virtual Teams
11. Trust Building & the Virtual Team
    
12. Power, Influence and Persuasion
13. The Power Profile
14. The S Curve
15. Rewards Systems
16. Avoiding Presentation Fright and Common Pitfalls
17. Implementation Tools
    
18. Managing Change
19. Managing Change Effectively
20. Organizational Behaviour Survey
21. Mapping Responsibilities
22. KPI`s
23. Rewards Systems
    
24. Business Relationship Management
25. BRM job description
26. BRM Responsibilities and Skills
27. BRM Metrics and Reports
28. Mapping Responsibilities.